Methods and terms of ordering
All online orders with valid e-mail addresses will receive order confirmation or invoice by e-mail.
Order by contact form:
If you want to order via our contact form, please provide your full address (delivery address if differing), telephone number and valid e-mail address. Please indicate amount and article No. in your order. If you are not sure about the correct article number, please send a request via e-mail or call us at +49-(0)2204-71067.
Customers from Switzerland and Norway also need to provide their personal ID-No. (private) or their Tax-No. (company).
Order by fax:
If you want to order by Fax, a fax order form is prepared for your convenience. Please fill it out and fax it to us at +49-(0)2204-71069.
Order by phone:
Of course, you may always call the order line +49-(0)2204-71069 to place your order. Your receipt will be mailed or faxed to you.
Methods of payment
All prices listed at our site are in EUR. As an international customer, you are responsible for paying the goods, shipping & insurance, your country's import duties/ taxes. For orders of over EUR 1000,- from Switzerland or Norway we have to impose another EUR 35,- surcharge for customs handling.
Sorry, international purchase orders must be prepaid.
Bank transfer Payments:
International payments are accepted by wire transfer. Banking details will be provide on our invoices.
If you intend to pay via PayPal, please e-mail us first. You will then receive an order confirmation/ Invoice first. Then you can pay to our e-mail address of firstname.lastname@example.org.
Please be advised that we only accept PayPal orders from Verified PayPal buyers with confirmed addresses. A 4% surcharge (minimum EUR 3,00) will be added to all PayPal orders to cover costs and/or bank surcharge.
DPD and IDS (for Europe) and DSV (air freight worldwide) are our preferred carriers. The exact shipping charge depends on the delivery address. Shipping to the US is much cheaper if we ship to the closest international airport. If you place an order, we will reconfirm with you for the detailed shipping charges.
Besides shipping charges, your country may also levy import duties and/or value-added taxes on the goods. It's your responsibility to pay those extra fees and taxes. Import duties and taxes are not included in shipping charges; they vary by country and are will be charged to the recipient.
Last updated: 09/2011